Contact 1xBet Support
1xbet-so.com is an information website and cannot see or change your account. For questions about an account, a bet, a deposit or a withdrawal, contact 1xBet directly through the official channels below.
Support channels
| Topic | Contact |
|---|---|
| Live chat | 24/7 in the 1xBet app and on the website |
| General questions | [email protected] |
| Customer support phone | +441273256987 |
| Deposit not credited (Somali-language support) | [email protected] |
| Account security, blocked or inactive account | [email protected] |
| Stake limits and self-exclusion | [email protected] |
| Public relations and advertising | [email protected] |
| Partnership (online) | [email protected] |
| Becoming an agent | [email protected] |
Deposit not showing in your account
The 1xBet cashier for Somalia advises: if a deposit has not reached your gaming account within 3 hours, write to [email protected] and attach proof of payment — the confirmation message from EVC Plus, ZAAD, eDahab, Sahal or the wallet you used.
What to include in your message
- Your account ID.
- Date and time of the payment or bet.
- Amount, currency and payment method.
- Transaction ID or a screenshot of the confirmation.
Write from the email address linked to your account — this speeds up the check.
Stay safe
1xBet staff will never ask for your password or for SMS codes. Do not share them with anyone, including people who contact you claiming to be support.