1xBet Account Verification (KYC)
Verification confirms three things: that you are the real owner of the account, that you are an adult, and that the money you deposit is yours. 1xBet, operated by Caecus N.V., follows Know Your Customer (KYC) and anti-money-laundering rules, so a request for documents is a normal part of using the account — not an accusation.
When 1xBet asks for verification
- Before a withdrawal, or once deposits and withdrawals reach certain totals.
- When you want to withdraw with a method that differs from the one you deposited with.
- When details in your profile do not match your documents or payment data.
- When a bonus or promotion requires identity confirmation.
- When the account shows unusual activity that needs to be checked.
Documents that may be requested
| What is checked | Accepted documents | Requirements |
|---|---|---|
| Identity | Passport, national ID card or driving licence | Valid document showing your full name, photo, date of birth and citizenship; data must match your profile |
| Address | Utility bill, bank statement or letter, letter from a government office | Recent — a utility bill must not be older than 3 months |
| Phone number | Confirmation code sent to your number | Mandatory for every verified account |
| Selfie | Photo of you holding your ID | Your face and the document must be clearly visible |
| Payment ownership | Statement or screenshot of the wallet or card used to deposit | The payment account must be in your name |
| Source of funds | Documents showing where the money comes from | Usually requested only for larger amounts or during a check |
In some cases 1xBet may also ask for a short video call, original documents or notarised copies.
How long verification takes
| Stage | Time |
|---|---|
| Review of uploaded documents | Up to 72 hours after they are received |
| Result of a video call | Within 5 working days after the call |
| Review of video documents | Up to 14 working days |
| Checks required by some payment systems | Up to 180 days |
While a check is in progress, withdrawals can be put on hold. Getting verified early — before your first big withdrawal — saves waiting later.
How to pass on the first attempt
- Fill in your profile exactly as written in your ID: same spelling of the name, same date of birth.
- Upload sharp colour photos with all four corners of the document visible.
- Never edit a document in any app — edited images are treated as forged and lead to blocking.
- Deposit only from an EVC Plus, ZAAD, eDahab, Sahal or other wallet registered in your own name.
- Keep one account only; a second account is treated as a duplicate.
If documents are missing or do not match
If a player refuses verification or sends documents that do not match, 1xBet can void bets, block the account and freeze the balance until the owner is confirmed. Duplicate accounts are closed, and bonuses and winnings received on them are cancelled.
Keeping your account secure
- Keep your password and account number private. Never share withdrawal codes or codes for changing your phone number.
- If someone may have your login details, change the password of your account and of your email, and inform the security team at [email protected].
- An account with no activity for 3 months may be blocked. To unblock it, write to the same security address.